Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about HABEA
General Questions
What is HABEA?
HABEA (Hosting and Booking made Easy and Affordable) is a property rental platform that connects property owners with renters, making the booking process simple and affordable.
How do I create an account?
Click on the "Register" button, fill in your information, and verify your email address. You can choose to register as a customer (renter) or as a property owner.
Is HABEA free to use?
Creating an account and browsing properties is free. Property owners pay a service fee when they receive bookings, and there may be transaction fees for payments.
For Renters
How do I book a property?
Browse available properties, select your dates, and click "Book Now". You'll need to provide payment information to complete the reservation. The property owner will confirm your booking.
What payment methods are accepted?
We accept various payment methods including credit cards, debit cards, and other secure payment options. All payments are processed securely through our payment partners.
Can I cancel my booking?
Cancellation policies vary by property and are clearly stated in each listing. You can cancel through your "My Trips" section, and any refunds will be processed according to the property's cancellation policy.
How do I contact a property owner?
Once you've made a booking or started a conversation, you can message the property owner directly through the messaging system on HABEA.
What are reward points?
Reward points are earned through bookings and can be used for discounts on future reservations. Check your "Rewards" section to see your current points balance.
For Property Owners
How do I list my property?
After registering as an owner, you'll need to complete the verification process by uploading required documents. Once approved, you can create property listings through your dashboard.
What documents do I need to verify my account?
You'll need to provide identification documents and proof of property ownership. The exact requirements are listed in the verification section of your owner dashboard.
How do I get paid?
After a successful booking, you can request payouts through your dashboard. Set up your payout preferences in the "Payout Settings" section. Payments are typically processed within a few business days.
Can I set my own prices?
Yes, you have full control over your property pricing. You can set base rates, seasonal pricing, and create promotions and discounts to attract more bookings.
How do I manage my calendar?
Use the calendar feature in your dashboard to block dates, set availability, and view all your reservations at a glance. You can also sync with external calendars.
Support & Safety
What if I have a problem with my booking?
Contact our support team through the "Contact Support" section in your account. We're here to help resolve any issues you may encounter.
Is my payment information secure?
Yes, we use industry-standard encryption and work with trusted payment processors to ensure your financial information is secure. We never store your full payment card details.
How do I report a problem or suspicious activity?
You can report issues through the support system or by flagging content directly on the platform. Our moderation team reviews all reports promptly.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact our support team. We're available to help you with any questions or concerns.